1. Who we are

• Legal name: Clever European Business, S.L.
• Trading as: serpixel
• Tax ID (NIF): B65291569
• Registered address: Carrer Gran Via, 25, 5è 3a, 08600 Berga, Barcelona, Spain
• Email: serpixel@serpixel.com
• Website: serpixel.com

2. What these terms cover

These terms govern the relationship between serpixel and clients who contract our web design, SEO positioning, content creation and digital maintenance services through a monthly subscription.

By contracting our services (whether by accepting a proposal, making a payment or confirming in writing), the client accepts these terms.

3. Services included

3.1 Phase 1 — Build (months 1-4)

Custom website design and development. Includes:

• Custom design (no templates)
• Responsive web development
• Initial content (copy, images, translations)
• Up to 3 languages (CA/ES/EN) or as agreed in the proposal
• Basic SEO configuration
• Initial blog articles
• Hosting and domain for the duration of the service

The exact number of pages, languages and features is detailed in the proposal accepted by the client.

3.2 Phase 2 — Growth (month 5 onwards)

Optional ongoing maintenance and growth service. Includes:

• 4-6 monthly blog articles (depending on the plan)
• Ongoing SEO positioning
• Technical maintenance and security updates
• Minor changes included (copy, images, design adjustments)
• Monthly results report

3.3 What is not included

Major structural changes (new sections, complex features, additional integrations) are quoted separately with a fixed budget before execution.

4. Pricing and billing

• All prices are shown excluding VAT. The applicable VAT rate (currently 21%) will be added.
• Billing is monthly, within the first 5 days of each month.
• Payment is made via direct debit, bank transfer or credit card through Stripe.
• The monthly amount is as stated in the proposal accepted by the client.

Annual discount: 10% discount if Phase 2 is paid upfront (12 months).

Non-payment: If payment is overdue by more than 30 days, serpixel reserves the right to suspend the service until the debt is settled.

5. Code and content ownership

• During Phase 1: the website source code is owned by serpixel.
• Once Phase 1 is completed (4 months): code ownership transfers to the client. The client may use it as they see fit.
• Content: all copy, images and translations created by serpixel for the client belong to the client from the moment of creation.
• Domain: the web domain is always owned by the client. serpixel manages the technical configuration during the service period.

Upon cancellation, the client retains all code (if Phase 1 has been completed), content, domain and data.

6. Cancellation

• The client may cancel the service at any time with 30 days' notice.
• There are no cancellation penalties.
• Billing stops at the end of the notice period.
• After cancellation, serpixel will deliver all source code (if Phase 1 has been completed), content and data within 15 days.

7. Delivery timelines

serpixel commits to delivering the first visual prototype within an indicative period of 2-4 weeks from the initial meeting. The full website launch takes place within the 4 months of Phase 1.

These timelines may vary if the client is late in providing necessary materials (logos, specific copy, account access) or requests significant changes to the approved design.

8. Client responsibilities

To ensure the project runs smoothly, the client commits to:

• Providing the information needed for the project (logo, specific copy, account access if required).
• Reviewing and approving prototypes within a reasonable timeframe (maximum 10 business days).
• Informing serpixel of any changes to contact or billing details.

9. Limitation of liability

serpixel commits to providing services with professional diligence. However:

• serpixel does not guarantee specific positions in Google or other search engine results, as these depend on external algorithms beyond our control.
• serpixel is not liable for data losses caused by third parties (hosting providers, external attacks) provided reasonable security measures have been applied.
• serpixel's maximum liability in any case is limited to the total amount invoiced to the client during the last 3 months of service.

10. Data protection

serpixel processes the client's personal data in accordance with the General Data Protection Regulation (GDPR) and the Spanish LOPD-GDD. For more information, see our Privacy Policy.

When serpixel manages third-party data on behalf of the client (for example, website visitor data through forms or analytics), serpixel acts as a data processor. The specific conditions for data processing are set out in our Data Processing Addendum (section 14).

11. Confidentiality

Both parties commit to maintaining the confidentiality of commercial, technical and strategic information shared during the service relationship. This obligation continues for 2 years after the service ends.

12. Communication

Communication between serpixel and the client takes place primarily by email and, where applicable, through a dedicated Slack channel. Formal notifications (cancellation, changes to terms) are made by email to the address provided by the client.

13. Changes to these terms

serpixel reserves the right to modify these terms. In the event of significant changes, the client will be notified by email with a minimum of 30 days' notice. If the client disagrees with the changes, they may cancel the service without penalty.

14. Data Processing Addendum (DPA)

When serpixel processes third-party personal data on behalf of the client, the following conditions apply in compliance with Article 28 of the GDPR:

14.1 Roles

• Data controller: the client.
• Data processor: Clever European Business, S.L. (serpixel).

14.2 Data processed

serpixel may process the following data on behalf of the client:

• Contact data submitted through website forms (name, email, phone, message).
• Browsing data (IP address, pages visited) collected by analytics tools.
• Client data managed in the CMS (where applicable).

14.3 Sub-processors

serpixel uses the following providers to deliver the service. The client authorises their use by accepting these terms:

Provider	Service	Location
Vercel Inc.	Web hosting and CDN	USA (Standard Contractual Clauses)
Google LLC	Google Analytics	USA (Standard Contractual Clauses)
Sanity AS	Content management (CMS)	Norway / USA
Formspree Inc.	Form processing	USA (Standard Contractual Clauses)
Stripe Inc.	Payment processing	USA / Ireland
Pexels (Canva)	Royalty-free images	Germany / Australia

serpixel will notify the client in writing at least 15 days before adding a new sub-processor. The client may object on reasonable grounds.

14.4 Security measures

• Encrypted communications (HTTPS/TLS)
• Restricted data access (principle of least privilege)
• Hosting on SOC 2-certified platforms (Vercel)
• Automatic backups of code and content

14.5 Breach notification

In the event of a security breach affecting personal data, serpixel will notify the client within 72 hours of becoming aware, providing the information necessary for the client to fulfil their legal obligations.

14.6 Data deletion

Upon termination of the service, serpixel will delete or return to the client all third-party personal data within 30 days, unless applicable law requires retention.

15. Applicable law and jurisdiction

These terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the courts and tribunals of Lleida, expressly waiving any other jurisdiction.

16. Contact

For any queries about these terms: serpixel@serpixel.com.